Frequently Asked Questions
How does Eden Labs customer service compare to its competitors?
With over 25 years of experience in botanical extraction technologies. Eden Labs has built the fastest and most efficient CO2 extraction systems on the market. Our company provides the most comprehensive customer service in the industry, including site visits for training, routine maintenance packages, repair (by phone and on site), procedural analysis, pre-installation facility review and recommendations, scheduled post-training follow-up to ensure operator understanding and safety compliance, and, of course, troubleshooting. Our systems are engineered to be workhorses and have virtually no downtime. If mechanical issues do arise, they can all be handled by our knowledgeable, friendly, and experienced technicians. We truly want you to feel you are part of the Eden Community!
I need a custom system for a specialized application. Can Eden Labs accommodate me?
Absolutely. At Eden Labs we pride ourselves on being able to meet your specific needs and scale for the growth of your business. Your organization can collaborate directly with our engineering and R&D teams to build the exact system for your application.
How do I know an Eden Machine will extract from the Botanical I want to use?
Our lab services department will work with you to develop proof of concept of your unique idea. Basically, we can help you develop the process for your botanical based on your final product goals.
Please note that Eden Labs only works with legal substances and the statements provided herein are provided for general purposes and for companies extracting botanical products within the laws in effect in the jurisdictions where the company resides.
I want to extract a wide range of Botanicals. Can you help me figure out my process?
Yes! Eden Labs offers personalized consultation for your desired application. This includes extraction methodology and calculating the ideal solvent to use.
How will I learn to use my extraction equipment once I have decided which one to purchase?
With the purchase of any of our CO2 Hi Flo systems or our Coldfinger Ethanol systems we include a hands-on two day training for up to four people at our facility; on your system prior to it shipping; or at your facility for a nominal cost, including trainer travel.
Installation is also available for a nominal cost.
What does Eden Labs Specialize in?
In the last 25 years, Eden Labs has been at the forefront of emerging botanical extraction technologies. We are experts in the fields of Ethanol and CO2 extraction. Thus, we make the most reliable equipment in the industry.

